Question 1

Terms & Conditions

Accepted Answer

Terms and Conditions

Bookings are made subject to the following terms and conditions as set out below:

Price and payment
1.    To register interest in a course, a provisional booking may be taken, delegates will be invoiced at the time of booking. To secure your place invoices are payable within fourteen (14) calendar days of invoice date.  If the booking is made within seven (7) days of the course date payment must be made immediately.

2.   For ‘In House’ courses payment is due seven (7) days before the course 
start date.

Cancellation

3.   If you are not able to attend the course on the day due to illness or unforeseen circumstances, a refund will not be given, and it will be at the discretion of the Course Director to arrange the candidate to attend another course.

4.  If a cancellation is made two weeks or more prior to the commencement of the course, payment will be refunded in full.

5. Cancellations within the two-week period of the course date are non-refundable.

6. If we must cancel a course a full refund will be paid or transfer to another course will be arranged.

Events Outside of Our Control (Force Majeure)

If a delay or failure to deliver a course is due to events or circumstances outside of our reasonable control, these include but not limited to, Acts of God, power failure, industrial action, war, fire, explosion, acts of terrorism, epidemic, pandemic, natural disaster we shall be entitled to a reasonable extension to fulfil our obligation and deliver a course at a later date.  If we must postpone a course due to these circumstances it will not entitle you to a refund.

If you have any concerns whilst on the course, please speak to your trainer on the day so they have an opportunity to address it and make reasonable adjustments where necessary.

Any concerns or queries prior to the course, please contact the Admin team at admin@wiltshirefirstaid.co.uk or call 01249 569690. Alternatively, you may speak with Emma Noakes (Director) on 07875 934423 or email emma@wiltshirefirstaid.co.uk

Question 2

Equal Opportunities Policy

Accepted Answer

Equal Opportunities Policy

Wiltshire First Aid is committed to improving its learning for people with disabilities and / or learning difficulties please contact us prior to your course if:

a.     If there is anything that may affect your learning that you feel we should know about.

b.     If you have any medical condition that we should be aware of (i.e. diabetes, epilepsy)

c.    If you are not able to kneel to perform CPR on a manikin or roll a person on their side.  There are practical competencies which will need to be demonstrated by candidates to pass the course and receive a certificate of competence.  We will make every reasonable adjustment where possible.

Question 3

Do I need to bring anything with me to the course?

Accepted Answer

You will need to bring ID, a notepad, pen and a packed lunch (if attending a full day course). We advise you to wear comfortable, practical clothing.

Question 4

If I’m not well on the day of the course or I need to cancel, do I get my money back?

Accepted Answer

Cancellations within 14 days of the course date are non refundable.

It will be at the discretion of the course director for the candidate to attend another course within a 3 month period.

Question 5

If I’m running late for a course, will I still be accepted to attend?

Accepted Answer

We appreciate candidates may be late however the decision for you to be accepted on the course will depend on how late you are and whether the trainer feels there is enough time for you to catch up. If they feel you have missed too much of the course content, then you will not be able to attend. However, arrangements may be made for you to attend a course on another day. A refund will not be given.

Question 6

What happens in extreme weather conditions?

Accepted Answer

We will contact you to let you know if the course is running or not. If we have to cancel, we will arrange another day.

Question 7

Will you cancel a course?

Accepted Answer

If there are insufficient numbers to run a viable course, we will cancel and a full refund paid or transfer to another course will be arranged.

Question 8

Do I need to attend a paediatric first aid course by a training provider who is approved by the local authority?

Accepted Answer

No, since 1st September 2014 childcare providers no longer have to use Local Authority approved training providers. EYFS Framework 2014 states:

“Paediatric first aid training must be relevant for workers caring for young children and where relevant, babies,” adding that “providers should take into account the number of children, staff and layout of premises to ensure that a paediatric first aider is able to respond to emergencies quickly”

It further clarifies that:

“Providers can choose which organisation they wish to provide the training (preferably one with a nationally approved and accredited first aid qualification or one that is a member of a trade body with an approval and monitoring scheme). But the training must cover the course content as for St John Ambulance or Red Cross paediatric first aid training and be renewed every three years”

Our paediatric courses satisfy every element of the EYFS Framework and covers the OFSTED recommended syllabus.

Question 9

How do I access my eLearning course?

Accepted Answer

If you are signed up to complete an online or blended course you can access the portal here

Once logged in, your eLearning course(s) will be found under the Main Menu in 'My Account > My Courses'

Question 10

My last first aid certificate was approved by the HSE, do the HSE still approve first aid courses?

Accepted Answer

No, since 1st October 2013 the HSE no longer approves training and qualifications for the purpose of first aid at work. Training organisations who were formerly ‘Approved’ by the HSE can no longer claim to be HSE Approved or use their HSE Approval number.

Therefore, the employer will need to undertake varying levels of due diligence into how they select a first aid training provider. All first aid training providers will need to be able – and should be prepared to demonstrate how they satisfy certain criteria set by HSE, which include:

•	Qualifications expected of trainers and assessors
•	Monitoring and quality assurance systems
•	Teaching and standards of first – aid practice
•	Syllabus content
•	Certification

We satisfy every element the HSE requires and meet the employer’s statutory legal obligation.

Question 11

I have lost my certificate. Can I get a copy?

Accepted Answer

Yes, we can provide you with either an electronic PDF copy for £6 or a hard copy for £9.60. (Prices include VAT.)

Question 12

I would like to attend a course but cannot afford payment until the end of the month. Can I still attend the course and pay afterwards?

Accepted Answer

Yes, providing there are spare places, however you will not receive your certificate until payment is received in full.

Read our first aid FAQs

Our FAQs

Terms & Conditions

Equal Opportunities Policy

Do I need to bring anything with me to the course?

If I’m not well on the day of the course or I need to cancel, do I get my money back?

If I’m running late for a course, will I still be accepted to attend?

What happens in extreme weather conditions?

Will you cancel a course?

Do I need to attend a paediatric first aid course by a training provider who is approved by the local authority?

How do I access my eLearning course?

My last first aid certificate was approved by the HSE, do the HSE still approve first aid courses?

I have lost my certificate. Can I get a copy?

I would like to attend a course but cannot afford payment until the end of the month. Can I still attend the course and pay afterwards?

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