FAQ

FAQ - Frequently
asked questions

My last first aid certificate was approved by the HSE, do the HSE still approve first aid courses?
No, since 1st October 2013 the HSE no longer approves training and qualifications for the purpose of first aid at work. Training organisations who were formerly ‘Approved’ by the HSE can no longer claim to be HSE Approved or use their HSE Approval number.


Therefore the employer will need to undertake varying levels of due diligence into how they select a first aid training provider. All first aid training providers will need to be able – and should be prepared to demonstrate how they satisfy certain criteria set by HSE, which include:
-         Qualifications expected of trainers and assessors
-         Monitoring and quality assurance systems
-         Teaching and standards of first – aid practice
-         Syllabus content
-         Certification

We satisfy every element the HSE require and meet the employer’s statutory legal obligation
.

Do I need to attend a paediatric first aid course by a training provider who is approved by the local authority?

HSE – choosing a training provider
CPR demonstration

If I’m not well on the day of the course or I need to cancel do I get my money back?

You will only get a full refund with 14 days’ notice otherwise you can rearrange to attend a course on another day within a 3 month period. 

I would like to attend a course but cannot afford payment until the end of the month, can I still attend the course and pay afterwards?

Yes, providing there are spare places, however you will not receive your certificate until payment is received in full.

What happens in extreme weather conditions?

We will contact you to let you know if the course is running or not. If we have to cancel we will arrange another day.

Will you cancel a course?

If there are insufficient numbers to run a viable course we will cancel and a full refund paid or transfer to another course will be arranged

If I’m running late for a course, will I still be accepted to attend?

We appreciate candidates may be late however the decision for you to be accepted on the course will depend on how late you are and whether the trainer feels there is enough time for you to catch up. If they feel you have missed too much of the course content then you will not be able to attend. However arrangements maybe made for you to attend a course on another day. A refund will not be given.

Do I need to bring anything with me to the course?

Notepad, pen, lunch and we advise you wear comfortable, practical clothing.

I have bad knees and back and cannot lie on the floor for practical sessions. Can I still attend a first aid course?

I have lost my certificate can I get a copy?

Runners before a race

"Enjoyed the course very much, very interesting with anecdotes which will help me remember some points, very approachable friendly trainer."

Herbal Clinic - Swansea - December 2014

Find out more about the services Wiltshire First Aid can provide your business

Call on 01249 569 690
E mail: enquiries@wiltshirefirstaid.co.uk

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